Our apologies if you are having difficulties listening to or watching the on-line Ganj-e Hozour TV. This page contains some information to help you solve the most commonly encountered problems.

What software do I need to view video streams?

In order to view the Ganj-e Hozour video streams that utilize Silverlight you will need to download and install the Silverlight plugin at http://www.microsoft.com/silverlight/get-started/install/default.aspx. 

Can only watch some of the videos.

Some browsers cache websites, which means it saves some files on your machine so that it doesn't have to re-download everything when you next visit the site. To fix this, you need to clear the cache of your web browser and try the link again. Please see the Empty cache section for information on how to delete the cache.

Empty cache-Clear your temporary internet files.

Internet Explorer:
Internet Explorer also has the ability to force the browser to always check for the newest content. Make sure it's set to "Every time I visit the web page" or "Automatically". http://support.microsoft.com/kb/260897 

FireFox (Mozilla):
http://support.mozilla.com/en-US/kb/Websites%20look%20wrong?redirectlocale=en-US&redirectslug=Web+sites+look+wrong#w_old-version-cached

Macintosh Safari users:
http://support.apple.com/kb/TA24090 

Google Chrome users:
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582 

Open a different web browser.

Opening a different web browser and accessing the file from a different browser can also solve some issues. If you are using Internet Explorer use Mozilla or Vice Versa.

Restarting your computer.

If all else fails restarting your computer can be beneficial.

Who do I contact for help?

Please contact us by email at support@parvizshahbazi.com.  We will answer your email as soon as possible.